Skillful self-disclosure can humanize the leader, creating connections between the leader and followers that increase feelings of trust and intimacy, and, in an organizational context, a readiness to work together collaboratively to reach mutual task goals.

Emotional intelligence is a shorthand that psychological researchers use to describe how well individuals can manage their own emotions and react to the emotions of others.

“Mixed model,” developed by psychologist Daniel Goleman. The mixed model has five key areas: Self-awareness, Self-management,Motivation,Empathy and Social skills.

Self-awareness: Self-awareness involves knowing your own feelings. This includes having an accurate assessment of what you’re capable of, when you need help, and what your emotional triggers are.

Self-management: Self-management involves being able to control outbursts, calmly discussing disagreements, and avoiding activities that undermine you like extended self-pity or panic.

Motivation: Everyone is motivated to action by rewards like money or status. Goleman’s model, however, refers to motivation for the sake of personal joy, curiosity, or the satisfaction of being productive.

Empathy: While the three previous categories refer to a person’s internal emotions, this one deals with the emotions of others. Empathy is the skill and practice of reading the emotions of others and responding appropriately.

Social skills: This category involves the application of empathy as well as negotiating the needs of others with your own. This can include finding common ground with others, managing others in a work environment, and being persuasive.

Listening skills allow one to make sense of and understand what another person is saying.

Good listening skills make workers more productive. The ability to listen carefully allows workers to better understand assignments they are given. They are able to understand what is expected of them by their management.

Listening tips: Maintain eye contact with the speaker. This will demonstrate to the speaker that the listener is paying attention.

Do not interrupt the speaker. Wait until he or she is completely finished, then ask questions. Listening long enough may answer several of the questions without the need to ask. When the time is right to ask, repeat instructions first and then ask appropriate questions.

Control body language. As much as possible, sit still while listening. This implies that the listener is paying full attention to the speaker. A nod of the head can be good, as it implies agreement.

A good listener knows that being attentive to what the speaker doesn't say is as important as being attentive to what he does say. Look for nonverbal cues such as facial expressions and posture to get the full gist of what the speaker is saying.

Without rapport, there is little chance to influence or to persuade others.

Rapport building is at the root of effective communication

what are some of the techniques you can implement to increase your capacity to build rapport? One powerful method is to match and mirror the behavior of the other

Matching and mirroring is the skill of assuming someone else’s style of behavior to create rapport.

Body postures and gestures What posture is the person you are having a conversation with assuming? Observe, and than match the posture and gestures.

The rhythm of the breathPay attention to how the other person is breathing, and then match it. This technique helps tremendously in bonding with the other.

The tone of your voice to build rapport, you need to mirror his or her tone of voice. pay attention at the speed of the speech.

self-disclosure is one of the hallmarks of intimate relationships.

Revealing your motives, intentions, goals, values, and emotions, can increase liking and feelings of intimacy.

Successful and strategic self-disclosure is a leadership competency that many leaders have yet to acquire.

Skillful self-disclosers choose the substance and process of their revelations, including the depth, breadth, and timing of disclosure, with the goal of furthering the collective task rather than furthering personal agendas.

Too little disclosure may result in follower feelings of uncertainty and suspicion, with followers unable to trust someone who isn’t open about his or her own background.

Any psychology of sign systems will be part of social psychology - that is to say, will be exclusively social; it will involve the same psychology as is applicable in the case of languages.

Treat yourself with love and respect, and you will attract people who show you love and respect.

You don't need to be for or against the war to provide morale and support to the men and women who are fighting over seas. These are human beings who are doing a service.

Beauty and fullness of tone can be achieved by having the whole orchestra play with high clarinets and a carefully selected number of piccolos.

The principle of building an economy without foreign monopoly capital has become a principle which, for us, is no longer subject to amendment.

Homeowners want solar power. It's cost-effective. We invented a business model that makes it really easy for consumers to switch to solar - and that's solar-as-a-service.

I have Muslim members of my family. I have lived in Muslim countries.

Sometimes it occurs to me that the job of a serious cultural critic mostly consists in telling the generality of people that their opinions - on films, on books, on all manner of widgets, gadgets and even the latest electronic fidgets - simply aren't up to scratch.

Loving and being loved is a wonderful feeling.

Futurists don't consider overpopulation one of the issues of the future. They consider it the issue of the future.

If you can depict situations and explore life in a truthful way and explore areas of grey - because that's where the truth lives - and you can do that in an objective way and allow people to take from that what they will, I think it's a satisfying sweet spot with storytelling.

When I joined the Communist movement in 1935 it was based upon the belief that mankind's future was to be found there. Certainly, millions who joined it the world over, like myself, didn't join it for profit.

I've been directed by other actors, and being an actor doesn't make you a good director.

When I was prosecutor we had truancy and curfew issues and we made a refrigerator magnet, and that was hot with parents. They loved putting it up on the wall and saying, you know, if you don't follow these rules, you could get prosecuted. Whether or not it actually happens, it changes a culture, and that's part of what we're trying to do here.

People don't like politicians.

Hope is a moral choice.

Dont bite the hand that feeds you.

If the mountain won't come to Mohammed, then Mohammed must go to the mountain

In any story, drama may be intensified by the characters realizing by how narrow a margin they had managed to succeed - that is, where coincidence played a role. This is one of the more realistic ways to use coincidence because rarely do we realize how important a coincidental event is until after the fact.

True progress quietly and persistently moves along without notice.

We are told that talent creates its own opportunities. But it sometimes seems that intense desire creates not only its own opportunities but its own talents.

Share your sparkle wherever you are.

At the moment, in Britain we're facing such enormous cutbacks in education programs and music programs and art programs that you feel you are knocking your head against a brick wall.