The rhythm of the breathPay attention to how the other person is breathing, and then match it. This technique helps tremendously in bonding with the other.

Emotional intelligence is a shorthand that psychological researchers use to describe how well individuals can manage their own emotions and react to the emotions of others.

“Mixed model,” developed by psychologist Daniel Goleman. The mixed model has five key areas: Self-awareness, Self-management,Motivation,Empathy and Social skills.

Self-awareness: Self-awareness involves knowing your own feelings. This includes having an accurate assessment of what you’re capable of, when you need help, and what your emotional triggers are.

Self-management: Self-management involves being able to control outbursts, calmly discussing disagreements, and avoiding activities that undermine you like extended self-pity or panic.

Motivation: Everyone is motivated to action by rewards like money or status. Goleman’s model, however, refers to motivation for the sake of personal joy, curiosity, or the satisfaction of being productive.

Empathy: While the three previous categories refer to a person’s internal emotions, this one deals with the emotions of others. Empathy is the skill and practice of reading the emotions of others and responding appropriately.

Social skills: This category involves the application of empathy as well as negotiating the needs of others with your own. This can include finding common ground with others, managing others in a work environment, and being persuasive.

Listening skills allow one to make sense of and understand what another person is saying.

Good listening skills make workers more productive. The ability to listen carefully allows workers to better understand assignments they are given. They are able to understand what is expected of them by their management.

Listening tips: Maintain eye contact with the speaker. This will demonstrate to the speaker that the listener is paying attention.

Do not interrupt the speaker. Wait until he or she is completely finished, then ask questions. Listening long enough may answer several of the questions without the need to ask. When the time is right to ask, repeat instructions first and then ask appropriate questions.

Control body language. As much as possible, sit still while listening. This implies that the listener is paying full attention to the speaker. A nod of the head can be good, as it implies agreement.

A good listener knows that being attentive to what the speaker doesn't say is as important as being attentive to what he does say. Look for nonverbal cues such as facial expressions and posture to get the full gist of what the speaker is saying.

Without rapport, there is little chance to influence or to persuade others.

Rapport building is at the root of effective communication

what are some of the techniques you can implement to increase your capacity to build rapport? One powerful method is to match and mirror the behavior of the other

Matching and mirroring is the skill of assuming someone else’s style of behavior to create rapport.

Body postures and gestures What posture is the person you are having a conversation with assuming? Observe, and than match the posture and gestures.

The tone of your voice to build rapport, you need to mirror his or her tone of voice. pay attention at the speed of the speech.

self-disclosure is one of the hallmarks of intimate relationships.

Revealing your motives, intentions, goals, values, and emotions, can increase liking and feelings of intimacy.

Successful and strategic self-disclosure is a leadership competency that many leaders have yet to acquire.

Skillful self-disclosers choose the substance and process of their revelations, including the depth, breadth, and timing of disclosure, with the goal of furthering the collective task rather than furthering personal agendas.

Too little disclosure may result in follower feelings of uncertainty and suspicion, with followers unable to trust someone who isn’t open about his or her own background.

Skillful self-disclosure can humanize the leader, creating connections between the leader and followers that increase feelings of trust and intimacy, and, in an organizational context, a readiness to work together collaboratively to reach mutual task goals.

I will never give in to old age until I become old. And I'm not old yet!

To make a movie is very grueling at times. Long, long hours and cold weather.

Great VCs do everything they can to make you successful. But just like your bank, credit card company, mortgage holder, etc. they are not confused where their long-term loyalty lies.

I took a cookery course. On the examination, I had to cook a cheese omelet with peas and an egg custard. With the egg custard, which was supposed to be a dessert, I forget to put the sugar in, so that's more of a quiche, isn't it?

I've never thought about it in training, 'If I do this, then maybe I can be on the SPOTY shortlist.'

Everybody is under pressure to shut up and sing.

My father was a gambler. My father could not resist a casino or a card game. He loved gambling.

Vision without power does bring moral elevation but cannot give a lasting culture.

Waste paper is like a forest - paper recycles itself, generation after generation.

Every suggested idea produces a corresponding physical reaction. Every idea constantly repeated ends by being engraved upon the brain, provoking the act which corresponds to that idea.

People who get to express their voice are paid by the people who make profit from it. So they're going to make you believe you have to spend your money buying these products otherwise you won't be happy. This is really wrong. Especially the implication it carries.

Subsidies are hugely important; they represent America's de facto energy policy.

Everyone is like a butterfly they start out ugly and awkward and then morph into beautiful graceful butterflies that everyone loves.

The first time I went to Taiwan, there were cameras, paparazzi, TV stations outside my hotel twenty-four hours a day nonstop.

Publishers just want you to write the same book over and over again. But why would I want to do that? It would be like putting on a threadbare dressing-gown day after day.

A book is a fragile creature, it suffers the wear of time, it fears rodents, the elements and clumsy hands. so the librarian protects the books not only against mankind but also against nature and devotes his life to this war with the forces of oblivion.

Religious tolerance is something we should all practice; however, there have been more persecution and atrocities committed in the name of religion and religious freedom than anything else.

Every cloud has a silver lining.

Net neutrality is the idea that Internet service providers (ISPs) should treat all traffic that goes through their networks the same, not offering preferential treatment to some websites over others or charging some companies arbitrary fees to reach users.

I no longer believe that just about everything is funny, if viewed from the proper angle.

I was a real mess at school. I got a bit of a reputation for being the weird girl: the girl who'd go silent randomly and just kind of write down replies to people's questions in a book.

I love a vintage look that's also a bit rock n' roll.

My heart smiled when you kissed my lips. What a sweet surprise.