“Mixed model,” developed by psychologist Daniel Goleman. The mixed model has five key areas: Self-awareness, Self-management,Motivation,Empathy and Social skills.

Emotional intelligence is a shorthand that psychological researchers use to describe how well individuals can manage their own emotions and react to the emotions of others.

Self-awareness: Self-awareness involves knowing your own feelings. This includes having an accurate assessment of what you’re capable of, when you need help, and what your emotional triggers are.

Self-management: Self-management involves being able to control outbursts, calmly discussing disagreements, and avoiding activities that undermine you like extended self-pity or panic.

Motivation: Everyone is motivated to action by rewards like money or status. Goleman’s model, however, refers to motivation for the sake of personal joy, curiosity, or the satisfaction of being productive.

Empathy: While the three previous categories refer to a person’s internal emotions, this one deals with the emotions of others. Empathy is the skill and practice of reading the emotions of others and responding appropriately.

Social skills: This category involves the application of empathy as well as negotiating the needs of others with your own. This can include finding common ground with others, managing others in a work environment, and being persuasive.

Listening skills allow one to make sense of and understand what another person is saying.

Good listening skills make workers more productive. The ability to listen carefully allows workers to better understand assignments they are given. They are able to understand what is expected of them by their management.

Listening tips: Maintain eye contact with the speaker. This will demonstrate to the speaker that the listener is paying attention.

Do not interrupt the speaker. Wait until he or she is completely finished, then ask questions. Listening long enough may answer several of the questions without the need to ask. When the time is right to ask, repeat instructions first and then ask appropriate questions.

Control body language. As much as possible, sit still while listening. This implies that the listener is paying full attention to the speaker. A nod of the head can be good, as it implies agreement.

A good listener knows that being attentive to what the speaker doesn't say is as important as being attentive to what he does say. Look for nonverbal cues such as facial expressions and posture to get the full gist of what the speaker is saying.

Without rapport, there is little chance to influence or to persuade others.

Rapport building is at the root of effective communication

what are some of the techniques you can implement to increase your capacity to build rapport? One powerful method is to match and mirror the behavior of the other

Matching and mirroring is the skill of assuming someone else’s style of behavior to create rapport.

Body postures and gestures What posture is the person you are having a conversation with assuming? Observe, and than match the posture and gestures.

The rhythm of the breathPay attention to how the other person is breathing, and then match it. This technique helps tremendously in bonding with the other.

The tone of your voice to build rapport, you need to mirror his or her tone of voice. pay attention at the speed of the speech.

self-disclosure is one of the hallmarks of intimate relationships.

Revealing your motives, intentions, goals, values, and emotions, can increase liking and feelings of intimacy.

Successful and strategic self-disclosure is a leadership competency that many leaders have yet to acquire.

Skillful self-disclosers choose the substance and process of their revelations, including the depth, breadth, and timing of disclosure, with the goal of furthering the collective task rather than furthering personal agendas.

Too little disclosure may result in follower feelings of uncertainty and suspicion, with followers unable to trust someone who isn’t open about his or her own background.

Skillful self-disclosure can humanize the leader, creating connections between the leader and followers that increase feelings of trust and intimacy, and, in an organizational context, a readiness to work together collaboratively to reach mutual task goals.

If you're not connected emotionally to a story, then you're dead. You're really just opening the door for people to lose interest and their minds to wander, for them to start picking it apart.

Our lives improve only when we take chances—and the first and most difficult risk we can take is to be honest with ourselves.

I'll settle for successful during my lifetime because at least I can be conscious of the delusion that it means something.

In 1981, Ms. Ebtekar was made editor-in-chief of the English-language newspaper 'Kayhan International.' The man who gave her the job was Mr. Khatami, who was then head of the Kayhan publishing house.

We're no longer in the Cold War. Eavesdropping on friends is unacceptable.

You do not know, and the readers cannot tell you, what they might like until they have it. It is one of those things that particularly if you want to be the next wave, well the next wave is not already on the bestseller lists. The next wave is in somebody's head.

No major entitlement once it has been implemented has ever been unwound.

There is no spray can called 'Instant Stardom', only talent can keep you at the top.

I would consider him definitely one of my very best friends and I know he feels the same about me. We have a lot of love and respect.

African Americans have always known that a little bit of paranoia was healthy for us.

To be honest with you, I literally don't even know how to style my hair unless I'm doing an event because I rely on hair stylists.

In middle school, I had the best math teacher I've ever had, and he was deaf... and I felt inspired by him. I knew from then on that I wanted to be a math teacher.

In Japan, I focus mostly on sending messages through Twitter, trying to spread my minority way of thinking.

I didn't read the book on how to be a well-adjusted celebrity.

The first role I ever did... I played a Nazi skinhead.

When I grew up, there were locked cabinets in public libraries. You needed parental permission if you were under eighteen. I was let down by the overblown reputations of some hardcore fictional works.

People keep telling us, that they didn't know when they were booking tickets for it, but afterwards they say that they've had no sense that they were watching an old fashioned play.

I quit high school on my birthday. It was my senior year and I didn't see the point. This was 1962, and I was ready to make music.

First a piece of Irish wisdom: you should always listen to a bookie. For they have a saying, 'Money tells a good story,' and somewhere in their odds is a kind of science-fiction existentialism that decrees that we, the people, know everything. In other words, betting patterns often make for good, unconscious soothsaying.

I thought they would never select an Eastern writer for the Nobel. I was surprised.

I have always wanted to be a gardener, and I love the time I spend in my garden.

I believe with all my heart that civilization has produced nothing finer than a man or woman who thinks and practices true tolerance.

I also hope that I am occasionally involved in projects that touch other people in ways that make their lives a little better, more interesting for the moment that makes them think.