Good listening skills make workers more productive. The ability to listen carefully allows workers to better understand assignments they are given. They are able to understand what is expected of them by their management.

Emotional intelligence is a shorthand that psychological researchers use to describe how well individuals can manage their own emotions and react to the emotions of others.

“Mixed model,” developed by psychologist Daniel Goleman. The mixed model has five key areas: Self-awareness, Self-management,Motivation,Empathy and Social skills.

Self-awareness: Self-awareness involves knowing your own feelings. This includes having an accurate assessment of what you’re capable of, when you need help, and what your emotional triggers are.

Self-management: Self-management involves being able to control outbursts, calmly discussing disagreements, and avoiding activities that undermine you like extended self-pity or panic.

Motivation: Everyone is motivated to action by rewards like money or status. Goleman’s model, however, refers to motivation for the sake of personal joy, curiosity, or the satisfaction of being productive.

Empathy: While the three previous categories refer to a person’s internal emotions, this one deals with the emotions of others. Empathy is the skill and practice of reading the emotions of others and responding appropriately.

Social skills: This category involves the application of empathy as well as negotiating the needs of others with your own. This can include finding common ground with others, managing others in a work environment, and being persuasive.

Listening skills allow one to make sense of and understand what another person is saying.

Listening tips: Maintain eye contact with the speaker. This will demonstrate to the speaker that the listener is paying attention.

Do not interrupt the speaker. Wait until he or she is completely finished, then ask questions. Listening long enough may answer several of the questions without the need to ask. When the time is right to ask, repeat instructions first and then ask appropriate questions.

Control body language. As much as possible, sit still while listening. This implies that the listener is paying full attention to the speaker. A nod of the head can be good, as it implies agreement.

A good listener knows that being attentive to what the speaker doesn't say is as important as being attentive to what he does say. Look for nonverbal cues such as facial expressions and posture to get the full gist of what the speaker is saying.

Without rapport, there is little chance to influence or to persuade others.

Rapport building is at the root of effective communication

what are some of the techniques you can implement to increase your capacity to build rapport? One powerful method is to match and mirror the behavior of the other

Matching and mirroring is the skill of assuming someone else’s style of behavior to create rapport.

Body postures and gestures What posture is the person you are having a conversation with assuming? Observe, and than match the posture and gestures.

The rhythm of the breathPay attention to how the other person is breathing, and then match it. This technique helps tremendously in bonding with the other.

The tone of your voice to build rapport, you need to mirror his or her tone of voice. pay attention at the speed of the speech.

self-disclosure is one of the hallmarks of intimate relationships.

Revealing your motives, intentions, goals, values, and emotions, can increase liking and feelings of intimacy.

Successful and strategic self-disclosure is a leadership competency that many leaders have yet to acquire.

Skillful self-disclosers choose the substance and process of their revelations, including the depth, breadth, and timing of disclosure, with the goal of furthering the collective task rather than furthering personal agendas.

Too little disclosure may result in follower feelings of uncertainty and suspicion, with followers unable to trust someone who isn’t open about his or her own background.

Skillful self-disclosure can humanize the leader, creating connections between the leader and followers that increase feelings of trust and intimacy, and, in an organizational context, a readiness to work together collaboratively to reach mutual task goals.

Woody Allen is in his '70s and he's making movies, so I look forward to getting there.

People bug you all the time. Sometimes, it's a good bug, when they say you're doing a good job. When it's not a good bug, it's even worse.

We live in a quick-fix society where we need instant gratification for everything. Too fat? Get lipo-sucked. Stringy hair? Glue on extensions. Wrinkles and lines? Head to the beauty shop for a pot of the latest miracle skin stuff. It's all a beautiful £1 billion con foisted upon insecure women by canny cosmetic conglomerates.

I was born odd. I was a strange child. My grandmother was always praying over me. She was always rubbing me and praying over me.

It was beyond embarrassing or humiliating or even mortifying. It was ego-slaying!

I make it a rule never to smoke while I'm sleeping.

They have a book of locations, and we would do a story about the Sahara Desert for instance, and in the California book you would find a comparable location, to match that location in California.

Is it worse to be scared than to be bored, that is the question.

I'm very much interested in doing actual theater.

It's so easy to get caught up in your own experiences. They can seem so important. But there are billions and billions of other experiences going on.

I always ended up having the funny part in Shakespeare, but I really thought I'd be doing theater. That was my ambition for myself.

We are all so much together, but we are all dying of loneliness.

The best ground untilled, soonest runs out into rank weeds. A man of knowledge that is negligent or uncorrected, cannot but grow wild and godless.

I'm not trying to be the highest-paid receiver in the National Football League. I've never received that, and that's not ever going to happen. So I'm fine with what I have, I make good money, and I'm happy about it.

Some bridges you crossed on your own no matter who drove you to the edge

We're dream chasers. Nobody owes us our dream. But we have to chase it.

I find it difficult to explain, but I'm quite ashamed of being an actress.

It's time for these people to have accountability for what is being done.

Knowledge is not skill. Knowledge plus ten thousand times is skill.

What's on your mind, if you will allow the overstatement.

Those songs are about getting out; they're not about getting out of family. It wasn't about how family life was curtailing because I didn't know family life.

The role of the musician is to go from concept to full execution. Put another way, it's to go from understanding the content of something to really learning how to communicate it and make sure it's well-received and lives in somebody else.

I believe in having a more open mind and including others who don't share your faith and having dialogue with them. And just having a pure heart and being a good person can bring you closer to God. Because once you believe in one particular religion fully and not others, that requires you to start disliking people who don't share your views.