Empathy: While the three previous categories refer to a person’s internal emotions, this one deals with the emotions of others. Empathy is the skill and practice of reading the emotions of others and responding appropriately.

Emotional intelligence is a shorthand that psychological researchers use to describe how well individuals can manage their own emotions and react to the emotions of others.

“Mixed model,” developed by psychologist Daniel Goleman. The mixed model has five key areas: Self-awareness, Self-management,Motivation,Empathy and Social skills.

Self-awareness: Self-awareness involves knowing your own feelings. This includes having an accurate assessment of what you’re capable of, when you need help, and what your emotional triggers are.

Self-management: Self-management involves being able to control outbursts, calmly discussing disagreements, and avoiding activities that undermine you like extended self-pity or panic.

Motivation: Everyone is motivated to action by rewards like money or status. Goleman’s model, however, refers to motivation for the sake of personal joy, curiosity, or the satisfaction of being productive.

Social skills: This category involves the application of empathy as well as negotiating the needs of others with your own. This can include finding common ground with others, managing others in a work environment, and being persuasive.

Listening skills allow one to make sense of and understand what another person is saying.

Good listening skills make workers more productive. The ability to listen carefully allows workers to better understand assignments they are given. They are able to understand what is expected of them by their management.

Listening tips: Maintain eye contact with the speaker. This will demonstrate to the speaker that the listener is paying attention.

Do not interrupt the speaker. Wait until he or she is completely finished, then ask questions. Listening long enough may answer several of the questions without the need to ask. When the time is right to ask, repeat instructions first and then ask appropriate questions.

Control body language. As much as possible, sit still while listening. This implies that the listener is paying full attention to the speaker. A nod of the head can be good, as it implies agreement.

A good listener knows that being attentive to what the speaker doesn't say is as important as being attentive to what he does say. Look for nonverbal cues such as facial expressions and posture to get the full gist of what the speaker is saying.

Without rapport, there is little chance to influence or to persuade others.

Rapport building is at the root of effective communication

what are some of the techniques you can implement to increase your capacity to build rapport? One powerful method is to match and mirror the behavior of the other

Matching and mirroring is the skill of assuming someone else’s style of behavior to create rapport.

Body postures and gestures What posture is the person you are having a conversation with assuming? Observe, and than match the posture and gestures.

The rhythm of the breathPay attention to how the other person is breathing, and then match it. This technique helps tremendously in bonding with the other.

The tone of your voice to build rapport, you need to mirror his or her tone of voice. pay attention at the speed of the speech.

self-disclosure is one of the hallmarks of intimate relationships.

Revealing your motives, intentions, goals, values, and emotions, can increase liking and feelings of intimacy.

Successful and strategic self-disclosure is a leadership competency that many leaders have yet to acquire.

Skillful self-disclosers choose the substance and process of their revelations, including the depth, breadth, and timing of disclosure, with the goal of furthering the collective task rather than furthering personal agendas.

Too little disclosure may result in follower feelings of uncertainty and suspicion, with followers unable to trust someone who isn’t open about his or her own background.

Skillful self-disclosure can humanize the leader, creating connections between the leader and followers that increase feelings of trust and intimacy, and, in an organizational context, a readiness to work together collaboratively to reach mutual task goals.

You measure the size of the accomplishment by the obstacles you had to overcome to reach your goals.

You see a whole bunch of different looks in the NBA. Guys, like LeBron, have stylists now, and they do their own thing. Then you have Russell Westbrook, whose style is a little different. Every guy is wearing outfits to show their personality.

Las Vegas is a very strange place. It's a place of broken dreams.

Reason is the historian, but passions are the actors.

It's always discouraging when you don't have things go your way. They are frustrated just like the rest of us.

I took a little break - I was coming back to work and the last thing I was going to do was take a step backwards, so I knew that if I was going to take a feature it was going to have to be taking a step forward.

I'm not a standup, but I play one on TV.

Feudal societies don't create great cinema; we have great theatre. The egalitarian societies create great cinema. The Americans, the French. Because equality is sort of what the cinema deals with. It deals with stories which don't fall into 'Everybody in their place and who's who,' and all that. But the theatre's full of that.

Today is all you have Pursue your goals.

It's a new business for me to be a filmmaker.

My mother isolated herself from all family and friends for some 20 years. And never met her grandchild, my son.

I'd just come through cancer in 1995. Which really changed my soul. It really did. It changed me... It made my faith alive - and real. God's real.

I would love to sit at home all day and play with my kids. It's my favorite thing to do in my time off.

The avant garde is so narcissistic.

I slept with faith and found a corpse in my arms on awakening; I drank and danced all night with doubt and found her a virgin in the morning.

I don't know why it's still a taboo to be a feminist.

The first Romanov ruler was just 16 when he was crowned Tsar Michael I in Moscow in 1613, thus ending the 'Time of Troubles' sparked by Ivan the Terrible's death.

Sometimes failure isn't an opportunity in disguise, it's just you.

Men's vows are women's traitors!

The good thing about a dealer's derivatives portfolio is that it is marked to market.

We had the best-equipped and we have the best-trained military force on the face of the earth, right here in Oklahoma.

'Days' has always been strong as an icon in TV history, and it's still going on strong and represents the genre of daytime drama so well. I'm proud to be a part of it.

The idea that the future is unpredictable is undermined every day by the ease with which the past is explained.