Empathy: While the three previous categories refer to a person’s internal emotions, this one deals with the emotions of others. Empathy is the skill and practice of reading the emotions of others and responding appropriately.

Emotional intelligence is a shorthand that psychological researchers use to describe how well individuals can manage their own emotions and react to the emotions of others.

“Mixed model,” developed by psychologist Daniel Goleman. The mixed model has five key areas: Self-awareness, Self-management,Motivation,Empathy and Social skills.

Self-awareness: Self-awareness involves knowing your own feelings. This includes having an accurate assessment of what you’re capable of, when you need help, and what your emotional triggers are.

Self-management: Self-management involves being able to control outbursts, calmly discussing disagreements, and avoiding activities that undermine you like extended self-pity or panic.

Motivation: Everyone is motivated to action by rewards like money or status. Goleman’s model, however, refers to motivation for the sake of personal joy, curiosity, or the satisfaction of being productive.

Social skills: This category involves the application of empathy as well as negotiating the needs of others with your own. This can include finding common ground with others, managing others in a work environment, and being persuasive.

Listening skills allow one to make sense of and understand what another person is saying.

Good listening skills make workers more productive. The ability to listen carefully allows workers to better understand assignments they are given. They are able to understand what is expected of them by their management.

Listening tips: Maintain eye contact with the speaker. This will demonstrate to the speaker that the listener is paying attention.

Do not interrupt the speaker. Wait until he or she is completely finished, then ask questions. Listening long enough may answer several of the questions without the need to ask. When the time is right to ask, repeat instructions first and then ask appropriate questions.

Control body language. As much as possible, sit still while listening. This implies that the listener is paying full attention to the speaker. A nod of the head can be good, as it implies agreement.

A good listener knows that being attentive to what the speaker doesn't say is as important as being attentive to what he does say. Look for nonverbal cues such as facial expressions and posture to get the full gist of what the speaker is saying.

Without rapport, there is little chance to influence or to persuade others.

Rapport building is at the root of effective communication

what are some of the techniques you can implement to increase your capacity to build rapport? One powerful method is to match and mirror the behavior of the other

Matching and mirroring is the skill of assuming someone else’s style of behavior to create rapport.

Body postures and gestures What posture is the person you are having a conversation with assuming? Observe, and than match the posture and gestures.

The rhythm of the breathPay attention to how the other person is breathing, and then match it. This technique helps tremendously in bonding with the other.

The tone of your voice to build rapport, you need to mirror his or her tone of voice. pay attention at the speed of the speech.

self-disclosure is one of the hallmarks of intimate relationships.

Revealing your motives, intentions, goals, values, and emotions, can increase liking and feelings of intimacy.

Successful and strategic self-disclosure is a leadership competency that many leaders have yet to acquire.

Skillful self-disclosers choose the substance and process of their revelations, including the depth, breadth, and timing of disclosure, with the goal of furthering the collective task rather than furthering personal agendas.

Too little disclosure may result in follower feelings of uncertainty and suspicion, with followers unable to trust someone who isn’t open about his or her own background.

Skillful self-disclosure can humanize the leader, creating connections between the leader and followers that increase feelings of trust and intimacy, and, in an organizational context, a readiness to work together collaboratively to reach mutual task goals.

A friend who dies, it's something of you who dies.

Have faith in your beliefs.

Detroit - and I'm not blowing smoke at anybody - is probably the greatest fan sports town in the country. They'll support anything.

I try not to dwell on the past. I'm not a big go-back-and-try-to-relive-your-past kinda person.

I definitely have guys that I'm friends with that I have a crush on, and you don't want to ruin the friendship.

My favorite thing is being able to follow my inspiration, and the freedom of being a writer is hard to beat.

Through the music I hope to give it an arc that gives it a greater sense of a journey through the set rather than a bunch of songs.

Often, the disconnect between the marketing hype around a new product and what the product actually does is astounding.

A tree without roots is just a piece of wood.

We were born to unite with our fellow men and to join in community with the human race.

I willingly took John Lennon's life. What I did was despicable.

I would love to direct but I feel like directing is a whole separate craft and so I tend to respect it as a separate craft that I would need to study first. So, right now I'm still trying to do certain things as an actor and until I get bored of that or I feel completely fed by that then I'll move into directing.

You've probably heard the stories about how io9 got its name. And maybe you know that io9 co-founder Charlie Jane Anders and I were inspired by Kathy Keeton, whose groundbreaking magazine 'Omni' combined coverage of real science with science fiction. But what you probably don't know is how unlikely it was that io9 ever succeeded at all.

I like to be quiet, and let people find me rather than having to shout at them.

Those green eyes mocked her and the ass leaned into her blade as if daring her to slice him.

As far as pacing the shoot is concerned, I know when I've got it. I don't think there's any reason to take ten takes unless you need them.

My mother was a seamstress, so making clothes was not something you would willingly go into.

The 20s are like the stem cell of human development: the pluripotent moment when any of several outcomes is possible. Decisions and actions during this time have lasting ramifications.

2009 was crazy enough! I can't believe I worked with Jeremy Irons, Joan Allen, Marsha Mason, Catherine Zeta-Jones and Angela Lansbury, Jack O'Brien and Trevor Nunn in the same 12 months.

So yes, I do want to try and keep things going if I can. I have a few things brewing... And if it doesn't happen, I did buy an ice cream van a while ago. So I always have that to fall back on.

For far too long we've allowed the other side to paint us as racist, as sexist, inhumane war mongers - well, today as a conservative black Republican and former solider, I'm here to set that record straight.

I hope people don't compare 2D and 3D because 3D's new, it's unfair to compare to 2D which is really sophisticated, even when we're jaded about it. 3D just began, give it a chance, let the equipment and projection system catch up and be better, let the price go down, let more filmmakers get a hold of it more easily.

If my books can help children become readers, then I feel I have accomplished something important.